Most platform issues have a quick fix. Find yours below. If it isn't listed, message us in the chat with your account email, a screenshot and the time it happened.
"You are not entitled to subscribe" / gold (GC, MGC) or other commodities don't load
This is a data-package setting on our side, not something you changed. Message us with your account email and the symbol, and we switch it for you. Then restart DeepCharts.
"Activated too many times"
Each trader gets one DeepCharts licence. Close DeepCharts and log out on your other computers, then log in again on the one you want to use.
I chose "Professional" instead of "Non-professional"
Message us with your account email. We restart your data onboarding, and you select Non-professional the second time.
I can't log in to Volumetrica / DeepCharts
Set your own password: on dashboard.soloclash.com open Account Settings (bottom left), choose the Volumetrica tab and set a new password. It works on DeepCharts and on volumetrica.soloclash.com.
My trades don't show on the dashboard
Check that you traded on your Evaluation or Express account, not on the SIM account. SIM trades don't count. The dashboard updates with a short delay; if a trade still doesn't show after 24 hours, message us with the time of the trade.